Shipping Policy

Effective Date: July 25, 2025

Thank you for choosing Awgcanvason. We appreciate your order and are committed to providing a clear and reliable shipping experience for our eyewear customers.

To ensure a smooth fulfillment process, please review our shipping and delivery guidelines below.

1. Fulfillment & Dispatch Operations

After your order has been successfully placed, our fulfillment team begins preparing your eyewear products for shipment.

Order verification, quality checks, secure packaging, and carrier handoff generally require approximately 3 business days.

Orders placed during weekends or public holidays will generally begin processing on the next available business day.

2. Transit Time & Shipping Charges

After your order has been dispatched, international delivery generally requires approximately:

10–20 business days

Awgcanvason provides a standard worldwide shipping fee of:

$5.99 USD

Actual delivery times may vary depending on:

  • Destination country
  • Carrier operations
  • Customs processing
  • Transportation conditions
  • Other unforeseen logistics factors

3. Possible Delivery Delays

Although we make every reasonable effort to maintain reliable delivery schedules, certain circumstances outside our control may affect shipment times.

These may include:

  • Customs inspections
  • Import processing procedures
  • Carrier delays
  • Transportation disruptions
  • Weather conditions
  • Other unexpected logistics events

We appreciate your patience and understanding when such situations occur.

4. Shipment Tracking

Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking information.

You may use your tracking number through:

17TRACK:
www.17track.net

Please note that tracking information may not appear immediately after dispatch.

In some cases, carriers may require 24–72 hours to register the first tracking updates.

5. Multiple Shipments

If your order contains multiple eyewear products or accessories, items may occasionally be shipped separately.

This may occur when products are fulfilled from different locations or warehouses.

Each shipment will have its own tracking number, and separate shipping confirmation emails may be provided.

6. Order Changes & Corrections

Requests to modify order information are highly time-sensitive.

If you need to update:

  • Shipping address
  • Phone number
  • Recipient information
  • Product details

Please contact our support team as soon as possible, preferably within 12 hours after placing your order.

When contacting us, please include:

  • Order Number (e.g., 071SHOP-123331)
  • Email Address used during checkout
  • Detailed information about the requested change

Because orders may enter fulfillment quickly, we cannot guarantee that changes can be completed after processing has started.

However, our team will make every reasonable effort to assist.

7. Failed Delivery Attempts

If the carrier is unable to complete delivery, the package may be held at a local carrier facility or returned for another delivery attempt.

Customers should first contact their local delivery provider using the tracking information provided.

Awgcanvason is not responsible for packages returned due to:

  • Incorrect shipping information provided by the customer
  • Missing address details
  • Failure to collect the package within the carrier’s holding period

8. Tracking Delays

If your tracking information appears unchanged, please review the latest tracking activity.

Tracking Updated Within 7 Days

If a tracking update has appeared within the previous 7 days, the shipment is generally still moving through the carrier network.

No Tracking Updates for More Than 7 Days

If there has been no tracking activity for more than 7 consecutive days, please contact our support team.

Please provide:

  • Order Number
  • Order Email

so we can assist with shipment investigation.

9. Lost or Stolen Shipments

If a package appears to be lost, Awgcanvason will work with the shipping provider to investigate the shipment status.

Confirmed Lost During Transit

If the carrier confirms that the package was lost before delivery, we will arrange an appropriate resolution, which may include a replacement shipment.

Packages Marked Delivered

Once the carrier tracking system confirms delivery, Awgcanvason is not responsible for packages lost or stolen afterward.

If a package shows as delivered but cannot be found, customers should first check with:

  • Household members
  • Neighbors
  • Building reception
  • Property management

10. Shipping Destinations & Fulfillment

Worldwide Shipping

Awgcanvason provides international shipping to customers worldwide.

If delivery to a specific destination is unavailable, we will contact the customer regarding available options.

Fulfillment Locations

Depending on product availability and destination requirements, orders may be fulfilled through selected international warehouses and manufacturing partners.

11. Shipping Terms & Important Disclaimers

By placing an order with Awgcanvason, customers acknowledge:

Estimated Delivery Times

All delivery periods are estimates and are not guaranteed arrival dates.

Awgcanvason is not responsible for delays caused by:

  • Customs authorities
  • Shipping carriers
  • Transportation interruptions
  • Events beyond our reasonable control

Customs Duties & Import Charges

Customers are responsible for any customs duties, import taxes, VAT, tariffs, or related government charges required by their destination country.

Accuracy of Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Awgcanvason is not responsible for delays, losses, or returns caused by incorrect or incomplete delivery details.

Confirmed Delivery

Once the carrier confirms successful delivery, our shipping responsibility is considered fulfilled.

Contact Our Support Team

For questions regarding shipping, tracking, delivery, or order assistance, please contact:

Brand Name: Awgcanvason
Company Name: HONGKONG XIANGYUAN LIMITED
Registered Address: Room 509, 5/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong

Email: support@awgcanvason.com
Phone: +1 (218) 228-8696
Website: awgcanvason.com

For faster assistance, please include your:

  • Order Number
  • Email Address used during checkout

so our team can locate your order efficiently.