Return Policy
Effective Date: July 25, 2025
Thank you for choosing Awgcanvason. We appreciate your trust in our eyewear collection and are committed to providing a reliable shopping experience.
If you experience any issue with your order, please contact our customer support team at:
Email: support@awgcanvason.com
To help us review your request efficiently, please include your Order Number (e.g., 015SHOP-1218) and the Email Address used during checkout.
Please carefully review the following policy before submitting a request.
Standard Final Sale Policy
All purchases made through Awgcanvason are considered final sales.
We do not generally accept standard returns or exchanges for customer preference reasons, including changes of mind, incorrect selections, or personal preference after receiving the product.
Exceptions may apply only to orders involving:
- Verified manufacturing defects
- Damaged products received during delivery
- Incorrect products shipped by mistake
Damaged, Defective, or Incorrect Products
At Awgcanvason, we carefully review and prepare each eyewear order before shipment. However, if your order arrives damaged, defective, or contains an incorrect item, please contact our customer support team before taking any further action.
Customers should inspect their package shortly after delivery. To be eligible for review, claims must be submitted within 7 days from the delivery date.
Please contact:
and provide the following information:
- Your Order Number (e.g.,
015SHOP-1218) - The Email Address associated with your purchase
- A detailed explanation of the issue
- Clear photographs or video showing the damage, defect, or incorrect eyewear product received
Our support team will carefully review the submitted information and determine the appropriate resolution.
Depending on the circumstances, an approved claim may result in:
- A replacement product
- A partial refund
- A full refund
Each request is reviewed individually based on the specific situation.
Refund Processing
If a full or partial refund is approved, the refund will be issued to the original payment method used during purchase.
Please allow approximately 7–12 business days for the refunded amount to appear in your account.
The final processing time may vary depending on your bank, credit card provider, or payment service.
Product Exchanges
Awgcanvason does not provide standard product exchanges.
A replacement may only be considered when:
- The eyewear product arrives damaged
- A manufacturing defect is confirmed
- An incorrect product was shipped
All replacement requests must first be reviewed and approved by our customer support team.
Unauthorized Returns
Please do not send any products back unless you have received specific authorization from our customer support team.
Customers must contact us and complete the claim review process before returning any merchandise.
Products returned without prior approval or without an authorized return request may not qualify for a refund, replacement, or other resolution.
To avoid delays or complications, please wait for instructions from our support team before sending any package.
Customer Support
If you have questions regarding a damaged item, defective eyewear, incorrect shipment, or another order-related concern, please contact us:
Email: support@awgcanvason.com
Phone: +1 (218) 228-8696
Website: awgcanvason.com
Company Name: HONGKONG XIANGYUAN LIMITED
Registered Address: Room 509, 5/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong
For faster assistance, please include your:
- Order Number
- Order Email
- Description of the issue
- Relevant photos or videos (if applicable)
We appreciate the opportunity to assist and will make every reasonable effort to provide an appropriate solution for eligible claims.