FAQ
Welcome to the Awgcanvason Customer Support Center.
We have prepared answers to some of the most common questions regarding orders, payments, shipping, eyewear products, and after-sales support.
If your question is not answered below, please contact our customer support team:
Email: support@awgcanvason.com
When contacting us about an order, please include your Order Number and the Email Address used during checkout so we can assist you more efficiently.
1. Orders & Payments
How do I apply a promotional code?
You can apply a valid discount code during checkout before completing your payment.
To use your discount code:
- Select your preferred eyewear product and click “Add to Cart.”
- Proceed to checkout.
- Enter your promotional code in the discount field:
- Mobile: Tap “Show order summary” to view the discount section.
- Desktop: The discount field will appear on the checkout page.
- Apply the code and continue with your payment.
What payment methods do you accept?
We support several secure payment options, including:
- PayPal
- Visa
- MasterCard
- American Express
- Diner’s Club
- Major credit and debit cards
- Apple Pay
- Google Pay
Available payment options may vary depending on your location and device.
What is the shipping cost?
Our standard worldwide shipping fee is:
$5.99 USD
The final shipping charge will be displayed during checkout before payment is completed.
2. Eyewear Products & Shipping
Do you ship internationally?
Yes.
Awgcanvason provides worldwide shipping for customers interested in our eyewear collections.
Orders may be fulfilled through different international fulfillment locations depending on product availability and destination.
How long does delivery take?
After your order has been processed and dispatched, estimated delivery usually requires:
10–20 business days
Actual delivery times may vary depending on:
- Destination country
- Customs procedures
- Carrier operations
- Transportation conditions
How can I track my order?
Once your eyewear order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You may track your shipment through:
17TRACK:
www.17track.net
Please allow approximately 24–72 hours for tracking information to appear after shipment confirmation.
Why has my tracking information not updated?
Tracking updates may sometimes take time while your package is moving between carrier facilities or international shipping centers.
A temporary lack of tracking activity does not necessarily mean there is a problem with your shipment.
If there have been no updates for more than 7 consecutive days, please contact our support team.
Why did my order arrive in separate packages?
If your order contains multiple eyewear products or accessories, items may be shipped separately.
This may happen when products are fulfilled from different warehouses.
Each shipment will have its own tracking number.
3. Order Changes & Cancellations
Can I change my shipping address?
Shipping information changes are time-sensitive.
Please contact:
with the subject:
“Urgent: Address Change”
Please include:
- Order Number
- Order Email
- Correct shipping information
We will make reasonable efforts to update your order before fulfillment begins.
Once the package has been dispatched, changes may no longer be possible.
Can I change the eyewear style, color, or quantity after ordering?
Please contact us as soon as possible if you need to modify:
- Frame style
- Color option
- Quantity
- Other product details
Please provide:
- Order Number
- Order Email
- Requested changes
Changes can only be considered before the order enters fulfillment processing.
Can I cancel my order?
Orders may only be canceled before they have been dispatched.
Once an order has entered shipment processing, cancellation is no longer available.
4. Product Issues & After-Sales Support
What should I do if my eyewear arrives damaged?
Please contact our support team and provide:
- Order Number
- Order Email
- Photos or video showing the damage
- Photo of the shipping label
Our team will review the information and assist with the appropriate solution.
What if my eyewear has a quality issue?
If your product has a manufacturing defect or quality problem, please contact:
Please include:
- Order Number
- Order Email
- Description of the issue
- Photos or video showing the problem
What if I received the wrong product?
If you received an incorrect item, please contact us with:
- Order Number
- Order Email
- Photo of the product received
- Description of the issue
Our team will review your request and provide assistance.
5. Order Emails & Tracking
I did not receive my order confirmation email. What should I do?
Please check your:
- Spam folder
- Junk folder
- Promotional folder
If you still cannot locate your confirmation email, contact our support team with the email address used during checkout.
When will I receive my tracking number?
Tracking information is normally provided after your order has been processed and shipped.
If you have not received tracking information after shipment, please contact our customer support team.
Customer Support & Company Information
For questions regarding orders, eyewear products, shipping, or after-sales assistance, please contact:
Brand: Awgcanvason
Company: HONGKONG XIANGYUAN LIMITED
Registered Address:
Room 509, 5/F, The Cloud,
111 Tung Chau Street, Tai Kok Tsui, Hong Kong
Email: support@awgcanvason.com
Phone: +1 (218) 228-8696
Website: awgcanvason.com
For faster assistance, please include your:
- Order Number
- Order Email
Thank you for choosing Awgcanvason.